Return Policy

PLAY SLO-PITCH is the biggest game changer in the history of slo-pitch in Ontario, bringing Slo-Pitch Ontario and Slo-Pitch National (Ontario Region) TOGETHER to offer more benefits, programs and services, more perks and rewards, more opportunities to play and umpire, more competition for teams, and more opportunities to get involved, to players, teams, leagues, tournament organizers and officials, and anyone who shares our love of slo-pitch!

If you're not satisfied with our Member Services, require assistance, or have any questions or concerns regarding your PLAY Membership, we encourage you to contact our office directly by calling (905) 646-7773, or emailing help@playslopitch.com.

 

Returns & Refunds Policy:

For returns and/or refunds for purchases made in the PLAY SLO-PITCH SHOP, you may return most new, unopened items within 30 days of delivery for a full refund, or an exchange (provided the product is available). There will be no refunds or exchanges on clearance items.

If you need to return an item, please Contact Us with your Order Number and details about the product(s) you would like to return. We will respond quickly with instructions on how to return items from your Order. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 30 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping:

Items typically ship within 3-5 business days.

Please note that some delivery methods used may not deliver to PO Boxes.

If you require rush shipping, please contact us to ensure that we can accommodate your Order.