Return Policy

CUSTOMS, DUTIES AND TAXES
shop.slo-pitch.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

CURBSIDE PICKUP – National Office
Curbside Pickup is available at our National Office at 20 Lightbeam Terrace Unit 9, Brampton, ON L6Y 6H9. We will do our best to contact you within 24 hours of receiving your order to confirm a pickup date and time, Monday-Friday between 9-5 pm. We reserve the right to cancel any orders if the customer changes shipping request to delivery, and a new order can be placed to include delivery charges if applicable. Curbside pickup code use cannot be combined with other promo codes.

SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

RETURNS
If you are not completely satisfied with your purchase, you may return it within 15 days from the date on receipt. Returned items must be in new condition, without any tags removed. A refund will be issued once the package is received and meets these requirements with the same method of payment used to make your purchase with. “Clearance” items , discounted or sale items, and custom orders are final sale and not eligible for return.

Items for return can either be dropped in person to our National Office or the item can be shipped back to us. We recommend you always ship with a courier or Canada Post and obtain a tracking number (we are not responsible for items lost during shipment back to our store) and you are welcome to use the least expensive option available in your region. The customer is responsible for the return shipment costs and shipments sent via COD will not be accepted.

If a package is delivered to you in damaged condition you have the option of refusing or accepting delivery. If you choose to accept the delivery of the damaged product, please contact us immediately and we will arrange a Return Authorization for the damaged item(s). Please try and leave the product and package in the original form in which you received it. This will assist our claim submission to the shipping company. We will do our best to replace your item(s) in new condition as quickly as possible (subject to availability).

In the unlikely event that you receive your order and there is product(s) that do not match your order confirmation, or there are products missing from your order, please contact us immediately. We will do our best to get you the right product (subject to availability) as quickly as possible and arrange for return shipment of the any incorrect item(s).

If an order is incorrect and deemed a customer service error, we will gladly accept returns up to 15 days after the order was placed. In these situations, SPN will be responsible for return shipping costs with a return authorization generated prior to return. The return authorization must be clearly marked on the outside of the package in the address area.